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L’Oréal Launches Haircolor Concierge

Chat with color professionals, use virtual try-on tools and more.

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By: Charlie Sternberg

Associate Editor

Quarantine changed beauty routines in ways no one could have expected. For example, 37% of U.S. consumers who typically color their hair in the salon colored their hair at home for the first time ever. In fact, L'Oréal Paris claims it saw a 40% increase in hair color inquires to their Consumer Care Center over the past few months.   In response, L’Oréal Paris is launching a 24/7 hair color platform called Haircolor Concierge. From texting or video chatting with a trained color professional ...

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